The dishwasher is full of dirty dishes. The beds are unmade and all linens need to be washed. The laundry detergent is close to empty. If you don’t use checklists to maintain your vacation rental, your guests are likely to encounter these kinds of problems when they first arrive.
With just a few checks in boxes, your guests are more likely to walk into a place that’s spotless — and your cleaning company knows exactly what they’re responsible for.
These tools make it easy to avoid human error, cleanliness complaints, and unwelcome surprises. Because we’ve applied the expertise we’ve picked up managing thousands of properties and created three free cleaning checklists we know will become a go-to resource for you.
WHY USE A RENTAL CHECKLIST?
As we all know, it’s natural to forget things from time to time. That’s why people in high-stakes careers, like surgeons and pilots, rely on checklists to make sure things go according to plan. As a vacation rental homeowner, checklists can help you create a great guest experience, avoid unpleasant phone calls or complaints, and get the reviews you deserve.
These cleaning checklists can also be used to help support your maintenance team. Clearly set expectations of your cleaning service by using the checklists to specify what areas of the home need the most attention. Then encourage your cleaning service to fully complete each checklist at the appropriate time (i.e. before guests arrive or after they leave). This will save you the hassle of worrying about what condition the vacation rental is in when your guests arrive.
Guests pay a fee for the professional cleaning services that happen between each stay. This means they’re expecting standards similar to a hotel: a spotless home, free of personal clutter, that looks just like the pictures they saw online.
We analyzed the most common cleaning snafus and created a list that will make sure they don’t happen. You can download your free cleaning checklist here and modify it to fit your property’s needs.
PRE-STAY RENTAL CHECKLIST
While it’s important that things are clean at your vacation rental, ensuring you have the right supplies and setup for every guest is just as important. Have your local contact or someone from your maintenance team perform a pre-stay walkthrough of your property — you can even do it yourself if you’re in the area – on the day your guest is arriving.
This checklist will ensure that nothing has happened to the property between the guest’s check-in and the last cleaning.
Start with this simple checklist and modify based on your property needs. Download the pre-stay checklist here.
Sometimes, guests leave things in less than ideal condition. Make sure that everything is back in order as soon guests leave using the post-stay checklist. If something is broken, determine when it was broken and swiftly receive reimbursement from your insurance.
A post-stay checklist includes many of the same things as the pre-stay list, but it also helps you note issues that have come up during the guest’s stay — before the next one arrives.
Your cleaning service can send you the finished checklist or hold on to it for their records. If you have a guest complaint about cleanliness, you’ll have proof that your cleaning service went through each task.
Start with this simple checklist and modify it to fit your property’s needs. Download the post-stay checklist here.
CATCH ISSUES BEFORE YOUR GUESTS DO
Just like any small business, vacation rentals occasionally run into problems. But with these lists, you’ll be able to prevent cleaning issues, detect damage, and make sure your property lives up to the standards guests expect of your home.
When you have back-to-back reservations, use all three checklists to ensure your turnover process is seamless and minimize the potential that an issue will be overlooked in the quick turn.
Create your own checklist by downloading our FREE templates below! This download includes all three checklists: pre-stay, post-stay, and cleaning.
A BETTER WAY
Evolve believes that maintaining your vacation rental should be as easy as checking a few boxes.
That’s one reason we’re constantly blogging about the industry and offering free information, tips, and market reports to anyone who’s interested. We genuinely want every vacation rental homeowner to succeed.
In fact, we can charge an industry-low 10% booking fee because our success is tied to the property’s performance. We only succeed when you do. If that sounds like a pretty different approach, you’re right. Let’s chat and see if you qualify today.
Get The Free Vacation Rental Checklists
Enter your email below to download our FREE pre-stay, post-stay and cleaning checklists.